Delivery Policy

U-VAHAN Delivery Policy

This Delivery Policy outlines the terms and conditions governing the delivery of goods and services by U-VAHAN.

1. Delivery Services
1.1 U-VAHAN offers delivery services for a variety of goods, including groceries, meals, parcels, ride with us and other items as specified on our website or mobile application.

1.2 Delivery services are available within designated service areas, and delivery charges may apply based on factors such as distance, size, and weight of the items being delivered.

2. Ordering and Scheduling
2.1 Customers can place delivery orders through the U-VAHAN website or mobile app by providing necessary information such as delivery address, contact details, and any specific instructions for the delivery.

2.2 Customers are responsible for providing accurate and up-to-date information when placing orders, including the correct delivery address and contact information.

2.3 Customers can schedule deliveries for a specific date and time based on availability. U-VAHAN will make every effort to fulfil delivery requests within the scheduled timeframe.

3. Delivery Process
3.1 U-VAHAN aims to deliver orders promptly and efficiently within the specified delivery window. However, delivery times may vary depending on factors such as traffic conditions, weather, and order volume.

3.2 Customers will receive notifications regarding the status of their delivery, including order confirmation, estimated delivery time, and updates on the delivery process.

3.3 If a customer is unavailable to receive the delivery at the specified address during the scheduled delivery window, U-VAHAN may attempt to contact the customer to make alternative arrangements. Additional delivery attempts may incur extra charges.

4. Delivery Charges
4.1 Delivery charges may apply to all orders, and the amount may vary depending on factors such as distance, size, and weight of the items being delivered.

4.2 Customers will be informed of the applicable delivery charges at the time of placing the order, and these charges will be included in the total order amount.

5. Cancellation and Refunds
5.1 Customers may cancel a delivery order before it has been dispatched for delivery. Refunds for cancelled orders will be processed according to U-VAHAN's refund policy.

5.2 Refunds may be issued in the original form of payment or as store credit, at U-VAHAN's discretion.

6. Customer Support
6.1 For inquiries, concerns, or assistance regarding delivery services, customers can contact U-VAHAN's customer support team through the contact information provided on our website or mobile app.

7. Changes to Delivery Policy
7.1 U-VAHAN reserves the right to update or modify this Delivery Policy at any time without prior notice. Continued use of U-VAHAN's services after any such changes shall constitute your acceptance of the revised policy.