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Refund Policy

U-VAHAN EV SERVICES Refund Policy

This Refund Policy outlines the terms and conditions governing refunds for orders placed with U-VAHAN.

1. Cancellation and Refunds

1.1 Customers may cancel an order placed with U-VAHAN before it has been dispatched for delivery. To cancel an order, customers must contact U-VAHAN’s customer support team through the contact information provided on our website or mobile app.

1.2 Refunds for cancelled orders will be processed according to the following guidelines:

    1. • If the cancellation request is received before the order has been dispatched for delivery, a full refund will be issued to the original form of payment.

 

    1. • If the cancellation request is received after the order has been dispatched for delivery but before delivery is attempted, a partial refund may be issued at U-VAHAN’s discretion.

 

    1. • If the cancellation request is received after a delivery attempt has been made, no refund will be issued.

1.3 Refunds may be issued in the original form of payment or as store credit, at U-VAHAN’s discretion.

2. Damaged or Incorrect Items

2.1 If an item delivered by U-VAHAN is damaged or incorrect, customers must contact U-VAHAN’s customer support team within 24 hours of receiving the delivery to report the issue.

2.2 U-VAHAN will investigate the reported issue and may offer a refund, replacement, or store credit, depending on the circumstances and availability of the item.

2.3 Customers may be required to provide photographic evidence or return the damaged or incorrect item to U-VAHAN for verification purposes.

3. Refund Processing Time

3.1 Refunds for cancelled orders or damaged/incorrect items will be processed within 7 business days from the date the refund request is approved by U-VAHAN.

3.2 The time it takes for a refund to be reflected in the customer’s account may vary depending on the payment method and financial institution.

4. Contact Information

4.1 For inquiries, concerns, or assistance regarding refunds, customers can contact U-VAHAN’s customer support team through the contact information provided on our website or mobile app.

5. Changes to Refund Policy

5.1 U-VAHAN reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of U-VAHAN’s services after any such changes shall constitute your acceptance of the revised policy.